Privacy Policy

Your Privacy is Our Priority

We encrypt all transactions, never sell your data, and use industry-standard protocols to safeguard your info.

FreshCart Privacy Policy

Effective Date: June 2026

1. Introduction

Welcome to FreshCart ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This policy covers all information collected through our mobile application, and any related delivery, marketing, or customer services.

2. Information We Collect

We collect information you voluntarily provide (name, email, phone number, address) when setting up your profile or checking out. We also gather automated device telemetry (IP address, operating system, unique identifiers) to help improve system stability.

3. How We Use Your Data

We use personal information to:

• Securely authenticate and manage your login sessions.• Process, pack, and deliver your grocery orders.• Send automated delivery notifications and real-time support status.• Review feedback and resolve active support inquiries.

4. Information Sharing

We only share your information with your direct consent, to comply with legal authorities, or to execute logistics (e.g. sharing delivery addresses with drivers and processing card payments). We never sell your details to advertising networks.

5. Data Security & Retention

We employ strict physical, electronic, and administrative controls. We retain your customer details only for as long as your account is active or as necessary to comply with tax and audit regulations.

6. Your Rights

You hold the right to view, modify, or delete your personal details. You can update your profile parameters or request account deletion at any time directly through the Profile panel in the app.

7. Contact Us

Have questions, concerns, or requests regarding this policy? Reach out directly to our Data Protection Officer: