Terms & Conditions

By downloading, accessing, or using the FreshCart application ("App"), you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access or use our services.

To place orders, you must create a verified account. You are responsible for safeguarding your login credentials (including OTP tokens sent to your email) and for all activities that occur under your profile.

You agree to use the App only for lawful, personal purposes. Violations or attempts to violate app security, including accessing unauthorized accounts or data scraping, will result in immediate termination.

All product prices are subject to change without notice. Delivery timelines are estimates, and while we strive to meet them, FreshCart is not liable for minor delays outside our control (e.g. extreme weather or transit conditions).

If you receive incorrect, damaged, or defective items, you must contact our customer support team within 24 hours of delivery. Refunds or replacements are issued at our sole discretion after proper verification.

The App and its original content, features, and brand design are the exclusive property of FreshCart and its licensors. Any reuse or duplication of assets is strictly prohibited without prior written consent.

In no event shall FreshCart, its directors, partners, or employees be liable for any indirect, incidental, or special damages resulting from your use of the App or inability to access the service.

We reserve the right to modify or replace these Terms at any time. By continuing to access or use our App after revisions become effective, you agree to be bound by the updated terms.